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360 Degrees – The Customer Is The Compass

Transaction Banking by DSign

A Blog by Professor Michael Mainelli

August 2014

One Direction And 360 Degrees

A financial services company called this month about benchmarking their transaction services so they could evaluate their outsourcer.  It was a long discussion.  They wanted us to provide details on cost-per-transaction, staffing levels, automation percentages, and many other things.  They expected us to deliver data about their competitors that they couldn’t provide about themselves.

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A Handy Introduction to Digital

Blog by Phil Cantor
CMO, Digital Council Chair, Head of Proposals, iGTB

I hated Latin at school.  Don’t know why – Latin is very structured and as a mathematician by training I like clear structure.  Maybe because it’s rule based and I’ve always had a thing about rules. Not that I don’t see the need for rules, it’s just that a rule is a decision made in advance of the facts at the time.  So sometimes rules have to be broken.

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Celent Awards for CBX/Receivables Management. Exciting times at iGTB.

Corporations can get paid ten times faster and at a fifth of the cost with electronic invoicing. There is thus a proliferation of digital channels through which corporations expect their transactions to go through. With world trade forecasted to grow by 73% in the next 15 years, banks that offer trade services to their clients are looking at their revenue opportunities multiplying three fold in the coming years.

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Importance of Transaction Banking

Business activity is key to economic recovery and to prosperity where there is poverty. It is through businesses and corporations trading in complex patterns of exchange of goods, services, money, assets and future obligations that wealth is created. 

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Mobile Banking

The technology that’s set to rule banking industry

  • 40 Million + transactions are performed using mobile and internet banking every week in the top 5 European banks.
  • 1 Million out of 25 Million existing customers actively started using mobile banking services, within a year of its launch, in a major US bank.
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