Today's banking customers expect—and demand—efficiency, reliability and flexibility when making payments, no matter what service they are using or where in the world they operate. Any bank that fails to carry out every payment instruction quickly and without mishap risks facing immediate negative publicity and severe reputational damage. At the same time, banks are finding that the payments arena has become increasingly competitive, with a growing focus on fee-forservice revenues, intensifying pressure to reduce operating costs, and the need for rapid responses to industry and regulatory initiatives.
Given these pressures, a growing number of banks are setting out on the journey to implement a single, integrated global payments system to support a wide variety of transaction banking objectives. These programs aim to transform a bank's payments operations by replacing fragmented legacy payments engines with centralized payments hubs at a global or regional level.
By definition, this is a complex and business critical undertaking at the core of the bank—one in which the achievement of friction-free end-to-end straight-throughprocessing (STP), domestic and cross-border interoperability and seamless integration both within the bank's applications and externally with other bank systems is key to competitive differentiation and success. Progressive banks are using payment hubs to drive forward their architectural vision of the “enterprise payment architecture.”
Turning this vision into reality enables them to deliver their the full suite of payment capabilities to their entire customer base—retail, small and medium-sized enterprises (SMEs), large corporations and governments—regardless of geography or of the channel that the customer uses to engage with the bank.
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