Simplifying Complex Interaction Between Systems to Resolve Exceptions from a Single Platform
Financial institutions need to reduce the time and cost they spend resolving exceptions - and to control risk more effectively. They face a huge challenge in predicting where exceptions occur and in controlling them when they do. Organizations often struggle to pinpoint the cause of an exception and to decide on the steps required to resolve the issue. The fact that exceptions can stem from multiple systems makes managing them even more difficult.
One exception can have an impact on many lines of business. Investigations can be complex as staff may have to interrogate several systems. They may also need to contact different people - traders or custodians, for example, or access a number of sources of information. There is no consistent view of the exceptions process. Data owners do not have a single point through which they can pull together all the sources of information relating to an exception. The result is duplicated effort - and standard repair procedures may be missed. Managing information from multiple internal sources (such as traders), and external points of contact (such as counterparties), is also challenging. A considerable amount of time is spent monitoring complete transactions in order to fix exceptions. Organizations cannot easily prioritize exceptions and assess which are the most urgent. They lack standardized, replicable and fully auditable resolution processes.
Exception Management enables you to automate as much of the resolution process as possible, removing the need for manual intervention with its associated cost, time and risk. With a pre-defined library of business events, processes and rules, you can configure the solution to best suit your unique business needs. The prioritization feature gives even greater control over the resolution process: an exceptions list can be created, based on rules specific to your organization, showing which issues are the most urgent and guiding staff to deal with these first. Exception repair and resolution are prioritized in a consistent way, in line with business demands.
Enhanced Decision Making
Pre-configure rules and workflows for enhanced decision-making
Portal based self-service option for handling exception management
Saves Time and Improves Visibility
Minimize exception processing time and manage all types of exceptions
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iGTB is your platform to power your way to principal banker position.Designed for complexity reduction between banks and corporate customer operations, our technology assures enhanced operational productivity, while you deliver addictive customer experience.With 7 of the top 10 global transaction banks running on our solutions we are the authority progressive banks rely on to realize their GTB ambitions.
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