Enhance and Optimize Operational Efficiency in Smoother Payment Decisioning
Banks are using traditional environments for payments processing. These are mostly a patched-up assortment of discrete platforms and payment systems across disparate countries, often without the appropriate interconnectivity. This makes it difficult to get the single view of customer credit exposure levels necessary to view limits and funds available for payment processing. With the customer relationship usually spread across accounts held in various currencies over multiple systems, each of which can have different limits associated with them, it is almost impossible to get real-time balances and limits for the entire customer profile so you can see if there are sufficient funds to meet the payment obligation. As payments are referred or refused needlessly, customer service levels drop and excessive limits are set up to compensate. This in turn increases the credit risk.
The industry is moving towards a seamless and real time payments system. Banks must therefore automate as far as possible to mitigate any risks arising from operational errors and limit breaches - as well as to enable them to improve customer service by providing better utilization of funds and faster decisioning.
Payment decision support operates between the channels and the payments engine, as part of the payment services hub pre-processing or handoff of payments for decisioning.A single unified view of customer risk data across multiple DDA systems, countries, currencies and accounts allows banks to view limits and balances across the customer relationship and approve payment requests with a faster response time.
Banks need a scalable, flexible system that has been optimized to perform with the most complex business rules and massive volumes of exposure data and with the capacity to seamlessly integrate data from multiple sources, including internal back- or front-office systems to implement internal risk policies and facilitate limit reviews.
Payments Decisioning Business Benefits
Single customer view across accounts and currencies
Increased customer satisfaction helping to win new business and retain existing customers.
Improved customer service leading to closer relationships
Reduced operational costs and improved operational efficiency
Increase return on investment and competitive advantage
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iGTB is your platform to power your way to principal banker position.Designed for complexity reduction between banks and corporate customer operations, our technology assures enhanced operational productivity, while you deliver addictive customer experience.With 7 of the top 10 global transaction banks running on our solutions we are the authority progressive banks rely on to realize their GTB ambitions.
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