FinTech Futures, a leading global provider of independent intelligence and insight for professionals in the fintech sector, sat down
with Manish Maakan, CEO, iGTB, at Sibos 2023 in Toronto to discuss "Consumerisation of Commercial Banking" and how financial
institutions should be looking to adapt their strategies and upgrade their tech to meet the shifting demands of customers.
During the interview, Manish discussed various topics, including the recent developments in commercial banking, the challenges
faced by banks and the technologies they should consider to stay competitive.
"Commercial Banks face the challenges of dealing with disjointed user journeys and isolated data, whereas Retail Banks enjoy the liberty of connected user experiences. That was when we realised the need for a consumer-based approach to commercial banking and the theme "Consumerisation of Commercial Banking" was born".