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Manish Maakan, CEO iGTB, in conversation with FinTech Futures during Sibos 2023 in Toronto
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Introduction
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What is Consumerisation of Commercial Banking?
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How has commercial banking evolved in the last few years
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Challenges faced by banks in meeting shifting customer demands
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Technologies needed to address growing customer demands
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What key services should banks offer to remain competitive?
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What is eMACH.ai?
Manish Maakan, CEO iGTB, discussing
Consumerisation of Commercial Banking
FinTech Futures, a leading global provider of independent intelligence and insight for professionals in the fintech sector, sat down
with Manish Maakan, CEO, iGTB, at Sibos 2023 in Toronto to discuss "Consumerisation of Commercial Banking" and how financial
institutions should be looking to adapt their strategies and upgrade their tech to meet the shifting demands of customers.
During the interview, Manish discussed various topics, including the recent developments in commercial banking, the challenges
faced by banks and the technologies they should consider to stay competitive.
"Commercial Banks face the challenges of dealing with disjointed user journeys and isolated data, whereas Retail Banks enjoy the liberty of connected user experiences. That was when we realised the need for a consumer-based approach to commercial banking and the theme "Consumerisation of Commercial Banking" was born".
